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Orders can be cancelled at any time prior to shipment of the same.

If the order has already been picked up by customer, It is not possible to cancel the order. To return the purchased products go to our Returns section.

If the cancellation of the order is carried out once the shipment has been made, the expenses of sending and return the package will be deducted from the amount of the purchase.

The payment of the corresponding amount will be held within a period of 15 days after the date of cancellation of the order. The payment may be delayed up to a maximum of 30 days depending on the payment method chosen when ordering, Bank or other circumstances beyond.

The refund shall be made by the same method by which the payment order was. The costs and/or the corresponding payment gateway fees will be deducted.

Form of payment Deduction
PayPal 6%
Bank transfer 5%